With that being said, could you provide a little more details about what happens when you try adding employees? Are you getting an error? Would you mind sharing a screenshot? I went ahead and checked out your account. I didn't find any reason or errors that would block you from adding employees. Please know that it's our goal to get you back business every step of the way.
Hey there, for following the thread and sharing your concerns. Thank you for your time and I look forward to hearing back from you! That can prevent the new profile from syncing over.Īnd lastly, any screenshots or error messages you're getting are a huge help as well. Maybe a vendor profile or a duplicate profile. Let's also have you check for any other profiles of that employee that may exist or one that has the same email. The first thing I'd like to know is if your QuickBooks Time account is connected to QuickBooks Online or Desktop? If it is, are you adding the employee in those products and then syncing them over to QB Time? I completely understand that your time is valuable though, so I'm committed to helping you as much as I can here. This is to help the support agent once you're connected. I'm happy to look into this with you.Īt times when there's a longer wait time than usual, the chatbot tries to suggest articles or ask probing questions while you wait. Good morning, Thank you for coming to the Community with your issue.